Terms of Service

Please read the below information in entirety.

1. Cancellation/ No Show Policy for All Appointments (In-Person and Online):
I understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. Because of that, I honor a one-time allowance for no-shows and cancellations with less than 24-hour notice. Beyond that, all cancellations must be made 48 hours before your scheduled appointment.

Please understand that when you cancel less than 48 hours of your scheduled session, I won’t be able to fill that time slot to accommodate another client’s needed visit, and I’ll lose an entire hour from my work schedule.

If an appointment is not canceled at least 48 hours in advance, it will be deducted as a session from your pre-paid package.

2. Scheduled Appointments
I understand that delays can happen. If you are running late to your appointment, please send a text message to 858.337.3535 notifying me of your delay. Your session begins at the time of your appointment. So if you’re late by 15-minutes, you will receive a 45-minute session. Beyond 30-minutes late, your session will be considered as a no-show.

3. Payment for Sessions
Sessions are pre-paid in packages of 6, 12, and 24 blocks of 60-minutes each. Payment must be made in full before or at the time of the first session. The client can request to be sent an online invoice or pay at the time of visit. Arrangements for payment will be set during your initial consultation.

All business clients must pay-in-advance for all business coaching services.

You must accept the terms before booking your session.

For any questions or concerns, please reach out to me directly. As always, I’d be happy to listen.

Haleh Gianni